Zyxel troubleshooting

Wi-Fi is a technology used to connect compatible devices to a private network using radio waves. Currently Wi-Fi uses two radio frequencies, 2. There are many variables to take into consideration when using Wi-Fi technology.

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There are a limited number of radio spectrums and operating channels that can be used 2. Because of this limitation there is a higher chance of Wi-Fi interference which will impact communications between an access point and associated clients.

This document will provide troubleshooting techniques to tweak the Wi-Fi setting for CenturyLink routers to provide optimal wireless performance and security. Some wireless clients may have problems associating with wireless networks using a mixed security mode, changing this option to use one or the other depending on client capabilities will allow the client to associate the connection to the Wi-Fi. To change the wireless security:. The 2. These devices will create interference and negatively impact wireless performance.

Wireless range and throughput will decrease if there is too much interference on the specific operating channel. To get a better picture of what the interference levels are like in your environment would require special equipment, which is costly. A low cost way to check for Wi-Fi interference would be to use your computers Wi-Fi card and third party software to scan the 2.

Keep in mind that going this route will not show what type of interference levels your environment is getting from cordless phones, Bluetooth devices or microwave ovens, the wireless card in your computer can only detect Wi-Fi signals.

Based on the readings you get from the third party software Wi-Fi scanner, you can determine which channel will be best to use. The Wi-Fi scanning software will provide info such as the SSID, security method being used by the Wi-Fi, operating channel, strength of the signal, etc. If you are on a Windows computer you can use command prompt to get a printout of the current Wi-Fi signals, operating channel and signal level as well but this is only a printout.

The third party software will show any fluctuation on the signal strength and other setting in real-time. The commands to show the site survey printout are as follows:.

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zyxel troubleshooting

Select "Wireless Setup". Select "Wireless Security" from the left pane menu. Select the SSID you want to edit from the dropdown. Select the security type you wish to use. We strongly recommend using WPA2-Personal, this is the most secure encryption method available today, however, the selection should be based on what your wireless equipment supports.Zyxel HomePlug AV devices have a standby mode which will put the devices to sleep if there is no activity on the Ethernet port.

Please make sure you have a device connected to the Ethernet and powered ON so it links up with the HomePlug appliance. This is one of the biggest reasons why you don't see the devices synching, they are in standby mode. Also, try plugging the devices on the same electrical outlets if possible to rule out line conditions being the problem.

If the devices are still not syncing please try resetting the adapter s back to factory default, it this does not work please try the following:. Make sure the new adapter is using the same HomePlug technology. If the HomePlug devices were previously programmed to use encryption or different HomePlug network name, this will impede the sync of the new added adapter.

If the HomePlug network name has not been changed but encryption was implemented, follow the instructions below to connect the new PLA adapter to an encrypted network. HomePlug adapter upstairs not communicating with downstairs or basement adapter. Earlier versions of the HomePlug technology could not reliably communicate across multiple electrical circuits, this was solved by increasing the communication carrier frequencies so that the signal is carried over the neutral conductor with HomePlug AV2 SISO single-input, single-output technology.

Please sign in to leave a comment. HomePlug 1. Use the LEDs on the adapter to troubleshoot the problem. Devices will not sync Zyxel HomePlug AV devices have a standby mode which will put the devices to sleep if there is no activity on the Ethernet port.

If the devices are still not syncing please try resetting the adapter s back to factory default, it this does not work please try the following: Install the Zyxel Utility for the HomePlug device Connect a computer to one of the PLA devices and using the Zyxel Utility change the network to the default name "HomePlug AV" Connect the computer to the second PLA device and repeat the process from the second bullet Check if the link light HomePlug is ON, after completing the steps on the first three bullets Unplug the adapter s from power outlet, wait about seconds and plug back in If encryption was enabled on existing HomePlug AV appliances and a new adapter is being added please make sure to press the encrypt button on an existing PLA device, then press encrypt within seconds on the new addition new PLA.

Connect the new PLA adapter within proximity of one of the encrypted devices so you have time to press the encrypt button Press the encrypt button for 0. Devices like the PLA use all three electrical outlet prongs neutral, line and ground to reach the max speed.

If your home wiring does not use ground like older homesthe PLA will not be able to reach full connection speed. How was the test performed iPerf, Speedtest. What internet speed are you currently subscribed to? If your internet connection subscription is for 10Mbps download and 5Mbps upload and you are testing the speed performance using an online source SpeedOf. Me, Speedtest. Is the correct Ethernet cable being used? Using a 2-pair 4 pins Ethernet cable will max the connection link to Mbps, on newer PLA models make sure a 4-pair 8 pins Ethernet cable is being used to receive the maximum speed available 1Gbps.

In a HomePlug environment any electrical noise created by appliances will have an impact on the throughput performance, devices that consume more power refrigerator, washing machine, etc. This website uses cookies We and our partners use cookies on our site for delivering personalised content, ads and analyzing website traffic.

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This provides you with better browsing experience. You can manage your cookie preferences at any time. Read More.If the Power LED does not stop blinking:. The unit takes approximately 2 or 3 minutes to boot up, during which the power light will blink. After boot up, the power light should turn solid.

If this does not occur:. This is also helpful if the LEDs are on, but your devices cannot connect to one or both networks.

zyxel troubleshooting

This light should blink when sending and receiving data. The router may not be connected to the correct power supply.

Try connecting to a different power source. If that does not work, please reach out to Starry Support. If the Power LED does not stop blinking: The unit takes approximately 2 or 3 minutes to boot up, during which the power light will blink.

If this does not occur: Reboot the router by unplugging it from its power source for 10 seconds and then plugging it back in. If it is still not working, factory reset the router by pushing a paper clip or pen into the Reset hole on the back of the router.

Please note, this will change the WiFi name and password back to the default. You will need to connect to the default WiFi name and log in via IP address to change the WiFi name back to the one you set up, if applicable. If that does not solve the issue, please reach out to Starry Support. If the 2. This resolves the majority of connectivity issues.

If the reboot doesn't solve the issue, log in via IP Address. Open any browser and navigate to In Wireless LAN 2. Repeat for the 5G channel.

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If none of the above fixes things, please reach out to Starry Support. If you have a Starry Link, reboot the Link and the Zxyel router. If this light does not blink or flicker, reboot the router.

If that is unsuccessful, please reach out to Starry Support.

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If you have confirmed that the router is using the correct power supply, reboot the router. Zyxel Settings. Have more questions? Contact a Starry Expert. Please sign in to leave a comment.Please sign in to leave a comment. I get a problem with software installation My computer warns me about installing the software Make sure you have the latest version of the VPN client. Software can be downloaded here.

User Account Control may display a notification regarding the software making changes. This action requires administrative elevation. Click Yes to continue with the installation wizard.

Click on "Show more details" to view the signing certificate and make sure it is still valid or make changes to the User Account Control notifications. App will not install Attempting to run the software installation wizard, but nothing happens. Try downloading the software again. Use a different browser to rule out as the problem.

Make sure user account has software installation privileges. Try installing using Administrator account or Safe Mode.

Right-Click on the software installation executable and select to Run as Administrator. Installer stalls midway Re-download software installation in case current file is corrupt. Try a different browser to download the installer. Make sure there is enough storage space on the computer. Submit a sales inquiry form here. I get another problem Please contact tech support option 5.

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Submit a support request form here. I get an activation error code " License Not Found" License should contain characters Check the license number carefully to make sure it was entered correctly.

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Please contact tech support option 5. I get an activation error code " Activation Quota Exceeded" License can only be activated on one device If license needs to be activated on a new device, please call tech support option 5 Monday-Friday from 8AM-5PM PT for assistance in transferring license. Manually activate software license Locate the "prodact. This is a 3-Step process wizard. Once you have selected the prodact. If there is an issue with the file the wizard will provide troubleshooting steps to fix the issue.

Click the Proceed button if the file is fine. Quit and restart the software client. I get a different error code Make note of the error code Contact tech support option 5.Zyxel products featuring eHomeShield powered by F-Secure provide robust protection from hackers that can easily access the home network through smart internet-connected devices such as smart TVs or webcams that have poor online security.

LTE technology offers high-speed capacity that not only brings efficiency to wireless broadband, but also supports an array of network applications, such as high-definition video streaming, high-quality online gaming, IP surveillance, live event broadcasts, venue casting, and much more.

Read more. No matter where you are located, the Nebula is a cloud network solution that is designed to simplify network configuration and management at any time. No additional software or hardware controller is needed, and no limitation on how many devices you add to your network. CyberSecurity: eHomeShield. Service Provider. LTE Series Fixed Wireless Access LTE CPE LTE technology offers high-speed capacity that not only brings efficiency to wireless broadband, but also supports an array of network applications, such as high-definition video streaming, high-quality online gaming, IP surveillance, live event broadcasts, venue casting, and much more.

Nebula Cloud Networking Complete Cloud Managed Solution No matter where you are located, the Nebula is a cloud network solution that is designed to simplify network configuration and management at any time.To acquire firmware, software, FAQproduct application or other support files for Zyxel devices, enter the model number in the search box.

Please read the Release Note carefully before updating firmware or installing software.

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Also, please be aware Zyxel is not responsible for damages if firmware, software, or other files are not installed according to the Release Note instructions. Please understand you are downloading beta firmware for immediately security patch. We urge all users upgrade to official release firmware when available. Search by Model Number. How to Find Model Number? Latest Release. Topic Type Release Date How to download config file from "standby" partition?

Troubleshooting

General Info Oct. General Info Sep. Aurora - How to record a live video and take a snapshot. Aurora - How to share the Aurora camera. Aurora - How to schedule a video recording. Aurora - How to download a video. At times, even the Zyxel Logo and Brand is replaced with the Service Provider branding, these products were sold to the Service Provider; hardware, software, firmware customized for them is maintained by the Service Provider. Please contact your Service Provider for any support, documentation or firmware.

Cancel Download. Reminder: Please understand you are downloading beta firmware for immediately security patch. Thanks for your interests. Download Release Note for? Product Registration.

zyxel troubleshooting

Download Library. Knowledge Base. Warranty Information. Education Center. Security Advisories. Firmware Firmware Firmware.

How to download config file from "standby" partition?Please sign in to leave a comment. Trouble accessing the internet after configuring the WAN Internet port? Cable Modem s Troubleshooting If you use a cable modem you will need to reset the modem cache so it allows the ZyXEL router to establish the internet connection. Power down the modem completely if the modem has a battery backup you will need to remove the battery first for 5 minutes. Change the default IP Save the settings.

This is to verify that the modem still works and is online. It will also verify that the cable Ethernet used to connect between the modem and router is OK functional. Swap out the modem if faulty. Update modem software if possible. Most modems are updated directly by the ISP, in which case they will need to be contacted to verify the modem software is up to date.

Place a switch between the modem and router if possible. If there is an interoperability problem between the modem chipset and the ZyXEL router chipset, these devices will not communicate properly amongst themselves. Placing a switch between the two may clear this interoperability issue as the chipsets will not communicate directly with each other. Enter the PPPoE username and password credentials and save the settings. This will create an IP conflict and internet traffic may not work. Ping to Google fails: If the ping test to www.

The default IP scheme is Ping to 8. If the computer does not have valid DNS servers, it cannot resolve domain names. The further away the public DNS server is from your location the longer it will take to resolve and load websites. If you can ping www. Click on the Proxies tab and make sure all the proxy options are unchecked. Try with different web browser s.

If you have multiple devices please check to see if all devices are experiencing the same problem. Disable the firewall on the router if necessary. Depending on the router make and model it may be necessary to manually create a route to push internet traffic through the internet port. ZyXEL routers have routes entered automatically to allow for internet traffic. This website uses cookies We and our partners use cookies on our site for delivering personalised content, ads and analyzing website traffic.

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